Refund policy

Quick notice: In‑person returns are by appointment. Please email or call us first so we can issue a return reference and confirm a drop‑off time. Couriers/collections can also be arranged.
Email: info@180by2.co.za
Call/WhatsApp: +27 (81) 472-3782
Landline: +27 (12) 946-2665
Address for authorised returns: EARN, Plot 116, Knoppieslaagte 385‑JR, M26 Main Road, Centurion, Pretoria, South Africa, 0157

Returns window

We have a 30‑day return policy, which means you have 30 days from receipt of your item to request a return.

To be eligible, your item must be in the same condition you received it - with tags and in the original packaging. A receipt or proof of purchase is required.

How to start a return

  1. Email us at info@180by2.co.za with your order number and reason for return.

  2. We’ll approve and send a return shipping label and instructions, or confirm an appointment for a drop‑off.

  3. Unsolicited returns (items sent back without first requesting a return) cannot be accepted.

Damages and issues

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate and make it right.

Exceptions / non‑returnable items

For everyone’s safety and to keep gear in mint condition for the next creator, some items can’t be returned:

  • Opened or applied protective consumables (e.g., screen/lens protectors, adhesive kits, cleaning fluids).

  • Face‑contact hygiene items for headsets (e.g., VR face gaskets/covers) if the seal has been broken or they show signs of use.

  • Activated software licences, subscriptions or digital downloads.

  • Custom/special‑order or modified items (including custom‑cut mounts/cables).

  • Items not in original condition (missing packaging, parts or accessories, or with excessive wear/damage beyond reasonable inspection).

  • Gift cards.

  • Hazardous materials where return shipping is restricted by carriers.

Exchanges

The fastest way to get what you want is to return the item you have; once the return is accepted, make a separate purchase for the new item.

European Union 14‑day cooling‑off period

If your order ships to the European Union, you have the right to cancel or return within 14 days, for any reason and without justification. Items must be in original condition with tags/packaging, and you’ll need proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, refunds are processed to your original payment method within 10 business days.
Please note: your bank or card provider may take extra time to post the refund.
If 15 business days have passed since approval and you haven’t received your refund, please contact info@180by2.co.za

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