Frequently Asked Questions (FAQ)
Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying South African orders of R2,000 or more.
How long does dispatch take?
Orders are dispatched within 2–3 working days. If your order is placed before 2:00 PM, we aim for same-day dispatch (subject to stock availability).
Which courier partners do you use?
We work with trusted courier partners to ensure safe and timely delivery across South Africa. Tracking details will be emailed to you once your order has been dispatched.
Do you ship internationally?
Yes, we do ship internationally. International shipping rates are calculated on a per-order basis.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition and in original packaging with all accessories and documentation included.
How do I initiate a return?
To start a return, please contact our support team with your order number and reason for return. We'll guide you through the process.
Are there items that cannot be returned?
Items that have been used, damaged, or are missing original packaging may not qualify for a return. Custom or special-order items may also be non-returnable — please confirm at time of purchase.
Payment Methods
What payment methods do you accept?
Available methods depend on your order and checkout location. Cards, supported digital wallets, instant bank payments, scan-to-pay and bank deposit may be available. For South African checkouts, eligible pay-over-time options may include Payflex, PayJustNow and mobicred. See our payment options page for the current methods and providers.
How do pay-over-time options work?
When available at checkout, the provider shows its payment schedule, eligibility and terms before you confirm. Payflex and PayJustNow are offered for South African checkouts only.
How do I pay via Bank Deposit?
Select Bank Deposit at checkout and follow the instructions for your order. Use your order number as the payment reference. We process the order after payment is confirmed.
Product Compatibility
Are prescription lenses available for smart glasses?
Some of our smart glasses models support prescription lens inserts or compatible frames. Please check the individual product page for compatibility details, or contact us for guidance on your specific prescription needs.
Which accessories are compatible with which smart glasses?
Accessory compatibility varies by model. Each product listing includes a compatibility section. If you're unsure whether an accessory works with your device, feel free to reach out before purchasing.
Are VR headsets compatible with all smartphones?
Compatibility depends on the specific VR headset model. Please refer to the product page for minimum system requirements, including supported operating systems and screen sizes.
Business & Bulk Orders
Do you offer business pricing or bulk discounts?
Yes! We cater to businesses, schools, and resellers. Visit our Business Quotes page to submit an enquiry and our team will get back to you with a tailored quote.
Still Have Questions?
Can't find what you're looking for? Get in touch with us and we'll be happy to help.