Frequently Asked Questions (FAQ)
Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over R1,000 within South Africa.
How long does dispatch take?
Orders are dispatched within 2–3 working days. If your order is placed before 2:00 PM, we aim for same-day dispatch (subject to stock availability).
Which courier partners do you use?
We work with trusted courier partners to ensure safe and timely delivery across South Africa. Tracking details will be emailed to you once your order has been dispatched.
Do you ship internationally?
Yes, we do ship internationally. International shipping rates are calculated on a per-order basis.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition and in original packaging with all accessories and documentation included.
How do I initiate a return?
To start a return, please contact our support team with your order number and reason for return. We'll guide you through the process.
Are there items that cannot be returned?
Items that have been used, damaged, or are missing original packaging may not qualify for a return. Custom or special-order items may also be non-returnable — please confirm at time of purchase.
Payment Methods
What payment methods do you accept?
We accept a wide range of payment options for your convenience:
- PayFast – Secure online payments
- Peach Payments – Card and EFT payments
- Yoco – Card payments
- PayJustNow – Buy now, pay later in 3 interest-free instalments
- Bank Deposit / EFT – Manual payment via bank transfer which helps for businesses and bulk orders, or even your next order.
How does PayJustNow work?
PayJustNow lets you split your purchase into 3 equal, interest-free payments — one at checkout, one 30 days later, and one 60 days later. No hidden fees.
How do I pay via Bank Deposit?
Select "Bank Deposit" at checkout and you'll receive our banking details. Please use your order number as the payment reference. Orders are processed once payment is confirmed.
Product Compatibility
Are prescription lenses available for smart glasses?
Some of our smart glasses models support prescription lens inserts or compatible frames. Please check the individual product page for compatibility details, or contact us for guidance on your specific prescription needs.
Which accessories are compatible with which smart glasses?
Accessory compatibility varies by model. Each product listing includes a compatibility section. If you're unsure whether an accessory works with your device, feel free to reach out before purchasing.
Are VR headsets compatible with all smartphones?
Compatibility depends on the specific VR headset model. Please refer to the product page for minimum system requirements, including supported operating systems and screen sizes.
Business & Bulk Orders
Do you offer business pricing or bulk discounts?
Yes! We cater to businesses, schools, and resellers. Visit our Business Quotes page to submit an enquiry and our team will get back to you with a tailored quote.
Still Have Questions?
Can't find what you're looking for? Get in touch with us and we'll be happy to help.